I accept there are a few significant standards that all PC experts should observe no matter what the particular specialized topic. I will call these “The 5 Brilliant Standards of Tech” and see your thought process of this, however it’s my day to day doctrine. I might want to get some criticism on these whether you are a tech or a client who has had insight with technical support of any sort. On the off chance that you’ve at any point managed a tech who didn’t keep these guidelines, you most likely are in the greater part. Have I missed any significant focuses on these brilliant principles?
Continuously recognize the individual you are supporting (client) and never cause them to feel moronic for not having your degree of skill. I’ve seen numerous specialists ridicule clients and it’s not pretty. It’s exactly the same thing as that harasser that used to do it to you in school since you were a geek. Not cool.
Never be excessively glad to call specialized help for help with an item you’re not absolutely acquainted with or even one you assume you know. This lowliness will take care of when you take care of business more rapidly than most others since he was reluctant to concede he really wanted some assistance.
Figure out what the genuine issue is. You can fix the issue you’ve been approached to fix, yet in the event that that is not the basic issue, it will repeat. Additionally recollect that due to not having your degree of involvement, numerous people won’t realize what is truly off-base and you never need to cause them to feel awful for this, however you might need to pose numerous inquiries the client thinks they previously paid all due respects to focus on the heart of the matter.
Settle on telephone decisions. For reasons unknown, a few people could do without to settle on telephone decisions. We’d prefer send an email/message/talk, and so on however I accept that there isn’t anything more useful than a call for finishing the trading of data rapidly. It likewise adds the individual touch and can make for better associations with clients.
Be useful by keeping email in its place. Browse your email something like one time each hour and mood killer warnings for email please. This keeps you more useful so you can care more for the build-up of stuff you as of now need to do. There are numerous other efficiency tips I can suggest in a future post.
